FREQUENTLY ASKED
Got questions? We’ve got answers. Whether you’re curious about our offerings, how to order, or just want to dive deeper into the world of fungi, you’re in the right place.
If you don’t find what you’re looking for,
we’re always happy to chat.
Did we send the wrong item? Our bad! Notify us within 7 days of receiving your order, and we’ll send you the correct item at no additional cost.
For any questions and concerns with orders please contact us at :
All Sales Are Final
No Refunds or Exchanges:
All sales are final. While we don’t offer refunds or exchanges, we’re here to ensure you’re happy with your purchase.
Exceptions with a Smile:
Damaged or Defective Items: Oops! If you receive a damaged or defective item, please let us know within 7 days of receiving your order. Send us some details and photos of the product, and we’ll review your case. If applicable, we’ll happily arrange for a replacement.
Reporting Issues:
To report a damaged, defective, or incorrect item, please reach out to our friendly customer service team at [support@bluesundaymarketplace.com] with your order number, details, and photos of the issue.
Our team will review your case and respond within 3-5 business days with further instructions.
Shipping Returns:
If we request you to return a damaged, defective, or incorrect item, don’t worry—we’ll cover the shipping costs and provide instructions on how to return the item.
Packaging and Shipping Schedule
Weekday Orders:
Orders placed between Monday and Friday will be packaged on the same day and shipped within 24 hours.
Weekend Orders:
Orders placed on Saturday and Sunday will be packaged and shipped starting on the following Monday.
Shipping Times
The typical delivery time for your order depends on your location and the delivery service selected at checkout. We offer various shipping options to meet your needs.
Delays: While we strive to ensure timely delivery, please note that there may be occasional delays due to factors beyond our control, such as holidays or unforeseen circumstances.